MPW Careers and Career Paths
The average US worker stays with an employer for 4.1 years. At MPW, it's 12.6. Why? Because from Day 1, we encourage you to explore opportunities to learn, grow, and become a leader. Make your career count. Make an impact at MPW.
Work and Grow
Having a career at Muscatine Power and Water means performing meaningful and important work along with the opportunity to grow professionally, and personally. We’re always looking for the best and brightest talent to join our team.
Growth. Opportunity. Community.
You’ll be encouraged to use your creativity, skills, and innovation to grow your role and the company. From Day 1, you’ll have the opportunity to learn, diversify, and contribute. Our employees are emPOWERed in their MPW careers to be the best at what they do while serving the people of our community.
From Entry Level to Exec
Many members of MPW’s supervisory and management team started their careers at MPW in an entry level position and you, too, will have the opportunity to explore exciting career path options for your professional development journey.
Explore MPW Career Areas
See what it's like working in various MPW departments and what types of career roles you may find in each.
Team members in our Customer Service department find a fast-paced atmosphere surrounded by individuals who are all here for the same reason: provide the best customer experience and deliver excellent, local, and supportive assistance for our customers. Employees of our Customer Service department gain a well-rounded knowledge of the utility as a whole while being able to personally interact with customers on a daily basis. Efforts of various roles in this department may include generating bills, processing payments, fielding calls and answering general questions, and so much more – a wide range of opportunities, all in a local, team environment.
Types of careers we hire for in MPWs Customer Service department are:
- Credit Specialist
- Customer Service Rep.
- Customer Service Specialist
Marketing and Sales
As a public utility, the Utility Relations/Marketing & Sales department is responsible for keeping local citizens/customers informed of the Utility’s plans, programs and activities, maintaining a level of transparency through news coverage, web and social media. Our team of innovative and futuristic individuals provide the vision and strategy behind advertising using subscriber data to best reach our audience. We cultivate relationships with commercial customers for both their utility services and local advertising opportunities on MPW TV and web vehicles. If you’re a big dreamer, you’ll enjoy the opportunities you have to voice your ideas to grow the company to your team all the way up to senior leadership.
Types of careers we hire for in MPWs Utility Relations department are:
- Marketing Communications Specialist
- Market Analyst
- Web & Social Media Specialist
- Advertising Sales Representative (subject to change)
- Business Development Specialist
Our Water department has a wide variety of roles that make up this complex department where the goal is to serve our community with the best tasting, cleanest water around. To fulfill the primary mission of providing safe drinking water to the citizens of Muscatine, the Water Department staff tackles many unique opportunities each day. Their cooperative approach to the work at hand has built a strong team. Team members get the opportunity to work alongside experienced and dedicated folks that take pride in their work. MPW is dedicated to developing our staff to their fullest potential. Expect to be challenged and engaged every day.
Types of careers we hire for in MPWs Water Utility department are:
- Water Distribution Operator
- Water Production Operator
The Human Resources Department, who we are is in our name: we’re all about our people, the humans that make what we do at MPW possible! From hiring, developing or retaining talent to benefit design and administration and as an added bonus employee event coordination. With an open-door policy, we build authentic relationships with each of our employees and provide them with any assistance they need to be the best at and outside of work. In the Human Resources Department there is endless opportunities for you to excel with the help and support from a team that’s cheering you and the company on.
Types of careers we hire for in MPWs Human Resources department are:
- Administrative Employees
MPW owns and operates several electric generators in Muscatine that work collectively to provide safe, reliable, and economical electricity to the community. Each generation unit can be placed in service as energy demands increase, and a cogeneration unit operates to produce steam sold to a neighboring for food grade products processing business. There is a strong team atmosphere within the department and with many different specialties, a willingness to cross-train, explain and an understanding on how each person’s work is critical to the success of generation.
Keeping generation resources in ready, working order requires team members of many different trades, including:
- Plant Operators
- Material Handlers (heavy equipment)
- Maintenance Mechanics
- Maintenance Planners
- Electricians and Technicians
Behind the scenes, a staff of Engineers, Laboratory Technicians and Environmental Technicians work to design and analyze equipment installation and operation, monitor and adjust boiler chemistry, and keep the plant in compliance with environmental protection standards.
Metering and Outside Services
The Metering & Outside Service's department provides our customers with great service. In this role, team members get to meet many of our customers on daily basis from reading meters, locating underground utilities, and changing meters. We represent MPW in a very professional and respectful manner, we are always in the public’s eye. Working in our department can be very fast paced and priorities can change in a split second. We have a culture that encourages learning, problem solving, teamwork, and creative thinking that can overcome many challenges. If you have a passion for interacting and helping your community, come join the Metering & Outside Service’s department.
The types of positions that we hire in our department are:
- Meter Reader
- Water & Electric Meter Technician
The Technical Services Department maintains the “Substations” that interconnect all the Distribution and Transmission lines that run throughout the City of Muscatine. Some of the opportunities presented in this department may include maintaining all the power transformers, circuit breakers and other associated equipment within these Substations to provide safe and reliable power for the community. These jobs require a great deal of technical training and troubleshooting skills. This department is also responsible for maintaining the City’s Traffic Lights which requires the same type of skill sets. These jobs require teamwork, problem solving and continuous learning
The types of positions that we hire in our department are:
- Substation Technician
- Protection and Control Technician
Our System Operations Department has a wide variety of roles that make up this complex department where the goal is to serve our community with reliable, and competitively priced electricity. You’ll work alongside hard-working folks who serve our community, 24/7/365, in roles that offer unique challenges, creativity, a team environment, and a group who interacts with all other areas of the utility. In this department we look for team members who are highly motivated, tech savvy, works well alone and as a team and can assign priorities to tasks at hand.
Types of careers we hire for in MPWs System Control Department are:
- System Operator
Purchasing (Supply Chain Services) is responsible for procurement of all material and services for Electric, Water, and Communications utilities. Within this role, our employees experience challenging and rewarding work knowing that the hard work helps provide reliable low-cost services to the citizens of Muscatine and surrounding areas. This team supports all employees of MPW and works to find creative and cost-effective solutions while meeting Iowa Code requirements for public utilities.
Types of careers we hire for in MPWs Purchasing department are:
- Buyer Analyst
- Inventory Analyst
- Project Specialist
Our Engineering department is a full-featured workspace that collaboratively plans, organizes, and manages complex, high-value projects to ensure our Electric, Water, and Communications infrastructures meet our customer’s need for reliable, environmentally responsible, and affordable services. Our team members enjoy an affirmative, dynamic, and supportive work environment where cross-training and collaboration is highly encouraged. MPW is dedicated to developing our staff to their fullest potential. Expect to be challenged and engaged every day.
Types of careers found in MPW's Engineering department are:
- Civic Engineers
- Project Engineers
- Planning Engineers
- Engineering Technicians
- CAD Technicians
- GIS Technicians
Our HelpDesk provides local remote support 365 days per year for Muscatine Power & Water’s communication utility. The HelpDesk works closely with many departments to ensure reliable & consistent Internet, TV, & Phone service to the Muscatine area. Help Desk can be fast paced & challenging, but we work together as a team to make it a rewarding & friendly atmosphere. Whether it’s helping your neighbor down the street connect to the internet or across town getting the TV up and running, there’s never a dull moment!
Types of careers found in MPW's HelpDesk department are:
- HelpDesk Representatives
- HelpDesk Specialists
Safety department coordinates between all Departments along with OSHA compliance and Training. Within the small team, there is opportunities to diversify and expand your day-to-day work activities. In this department employees research regulations and implement procedures along with many other tasks like monthly safety meetings and maintain compliance. There is a team environment that works together to get tasks done that benefit the entire utility. Safety works with each department to build relationships and maintain safety to make sure our employees get home to their families and loved-ones each day.
Types of careers we hire for in MPWs Safety department are:
- Safety and Training Specialist
Reliability Standards Compliance
Providing oversight for compliance requirements dealing with physical and cyber security of the company as well as operations of the electric grid, the Reliability Standards Compliance department collaborates with various departments in a team environment to meet approximately 1,200 security, planning, maintenance, and operations standards and ensure the organization runs safely and effectively in compliance with federal laws and guidelines and within company policy. Being detail-oriented and having strong critical thinking, technical writing and interpersonal communication skills contribute to roles in this department that are rooted in compliance. Working within this department, you'll utilize your interpersonal skills to connect with others, relay important information, and be empowered to complete a diverse set of independent tasks that contribute to the safety and security of electric delivery within our community and the physical and cyber security of MPW employees.
Types of careers we hire for in Reliability Standards Compliance department are:
- Compliance Analyst
- Cybersecurity Compliance Analyst
T&D department builds and maintains the electric distribution system. In T&D there is a wide variety of roles that make up the complex department that work together towards a common goal: to provide safe, reliable power to the community. These roles offer a challenging, creative and rewarding career. There is a team environment with an emphasis on safe working procedures. You will have the opportunity to work alongside hard-working individuals that are committed to serving the community 24/7/365 and get the chance to learn and grow within your career.
Types of careers we hire for Transmission and Distribution department are:
- Electric distribution lineman
- Electric distribution tree trimmer
- Horizontal directional drill operators
Accounting and Administrative Services
MPW’s Accounting & Finance team manages the day-to-day flow of financial resources through the utility and maintain accuracy and fair reporting of MPW’s results. The department is the primary support for annual budgeting and financial projections. As an employee, there is a chance for new learning opportunities and growth within the department. Individuals in this area, are more than willing to share their expertise and knowledge to help you succeed in your position. The entire department works together as a tight knit group to get the work done and have fun along the way. If you are a strong analytical, problem solving and detail-oriented individual, you could find a great career within the Accounting & Finance department.
Types of careers we hire for Accounting & Administrative Services department are:
- Financials Analysts
IT and Communications Services
The Communications department is made up of Technical teams who work to provide excellent Internet, Video, Phone, and Infrastructure services to residential to enterprise customers throughout our community and the surrounding areas. Our teams work with some of the best technology hardware and software to continually maintain high reliability and great customer experiences in an ever-changing and rapidly advancing environment. From in-home installations and customer services to back-end infrastructure maintenance and advancements, we do it all.
Types of careers we hire for Communications department are:
- Telecommunications Technicians
- NOC Technicians
- System Administrators
- Network Architects
- Support Personnel
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