SmartHub - Now Live!
Customers may now enroll in SmartHub via our online portal or via mobile app. Register with your existing MPW account number (no dash, no dot) until bills are sent out with your new, shorter account number. (Watch how easy it is to register!)
Customers enrolled in autopay with MPW’s current billing partner, Invoice Cloud, should now register their payment information in SmartHub. MPW has sent email and post card communications to those autopay customers alerting them of actions needed to be taken to ensure timely payment processing. Register with your existing MPW account number (no dash, not dot) until bills are sent out with your new, shorter account number.
Helpful Media to Learn More:
Introducing SmartHub....and Learn How to Register
Compare the old system you've been using to the new SmartHub
Take a look at these communications features
View all of our user-friendly payment options
What Is SmartHub?
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
Welcome to your new billing statement
Options available from our new customer information and billing system allowed us to keep billing details you are accustomed to viewing, while adding some new data and stats to help you better understand monthly utility usage. MPW bills up to 8 services on our bill — a convenience saving you time and effort from paying multiple different service providers. Just one call to MPW and we can help you — we’re local, reliable and happy to serve you!
Other Frequently Asked Questions (FAQs)
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill through our normal available options.
Yes. SmartHub will show all of your accounts, along with amounts due for those accounts. Make a payment to a single account, or to multiple accounts, both from the website and mobile app.
You can view your energy usage on the website and app.
On the website:
- Click "My Usage"
- Select "My Usage"
- Select "Usage Explorer"
On the app:
- Select the "Energy Use" icon to view your energy usage.
No. The SmartHub App is free to download and install. There are no in-app purchases available or required to use the app.
Yes. The SmartHub online portal home page shows all your accounts with the amounts due and links to other detailed information. On the mobile app, just tap “Bill and Pay.” The total due on all accounts shows and below it you can select different information by account, such as partial payment, billing history and payment history.
If you do not see all of your accounts once you logon, it may be because you have multiple customer numbers with us. Using the SmartHub web interface, you can then go to My Profile, My Information and click the section for “Manage My Registered Accounts” and add any additional accounts that you need.
If you are not seeing all account you expect to see, please contact Customer Service about account linking opportunities.
Contact any member of customer service at 563-263-2631, option 3 from 8am-5pm, Monday-Friday, or contact our HelpDesk from 6am-midnight, seven days a week, at 563-263-2631, option 2.
No. The SmartHub payment site only allows one user ID and email address per membership. You CAN set up additional email addresses or phone numbers that you'd like to receive billing notifications on a specific account for - just click on the “Notifications” tab and select “Manage Notifications.”
NOTE - you must have your email address and/or cell phone number entered under Contact Methods to utilize either the email or text message notification features.
On the web:
When logged into your MPW SmartHub account online, click “Notifications.” Select preferred notification method—either text, mobile push, email or phone—and fill out the appropriate notification information. Click “Next” to continue, verify the information then confirm. If you have multiple accounts, it will prompt you to indicate which account you want to be notified about.
In the app:
Click the three dots for More in the bottom right corner. Click "Settings", then scroll and click on "Manage Notifications". Select the category for the type of notifications you'd like to receive (i.e., Billing, Miscellaneous, Power Outages) then select which notifications and your communications preference (text vs. email) you'd like to be notified about for each one.
No. You can still pay your bill through our other available payment options. Payments can be made by calling our automated system at 1-855-985-1140, mailed using the envelope provided with your bill, dropped into our drive-up box, or by using our drive-up window or making your payment in person inside our office.