SmartHub - Pay Your Bill and So Much More

No.  You can take advantage of all the features of SmartHub or you can continue to pay your bill through our normal available options.

View all current available options to pay.

Yes.  SmartHub will show all of your accounts, along with amounts due for those accounts.  Make a payment to a single account, or to multiple accounts, both from the website and mobile app.

You can view your energy usage on the website and app.

On the website:

• Click "My Usage"
• Select "My Usage"
• Select "Usage Explorer"

On the app:

• Select the "Energy Use" icon to view your energy usage.

Easily access your MPW account from the SmartHub app right on your mobile device. For Apple/iOS: Download the app here.  For Android OS: Download the app here. OR, use your mobile device's camera for both Apple and Android to scan this QR code:

No. The SmartHub App is free to download and install. There are no in-app purchases available or required to use the app.

Yes. The SmartHub online portal home page shows all your accounts with the amounts due and links to other detailed information. On the mobile app, just tap “Bill and Pay.” The total due on all accounts shows and below it you can select different information by account, such as partial payment, billing history and payment history.

If you do not see all of your accounts once you logon, it may be because you have multiple customer numbers with us. Using the SmartHub web interface, you can then go to My Profile, My Information and click the section for “Manage My Registered Accounts” and add any additional accounts that you need.

If you are not seeing all account you expect to see, please contact Customer Service about account linking opportunities.

Contact any member of customer service at 563-263-2631, option 3 from 8am-5pm, Monday-Friday, or contact our HelpDesk from 6am-midnight, seven days a week, at 563-263-2631, option 2.

No. The SmartHub payment site only allows one user ID and email address per membership. You CAN set up additional email addresses or phone numbers that you'd like to receive billing notifications on a specific account for - just click on the “Notifications” tab and select “Manage Notifications.”

NOTE - you must have your email address and/or cell phone number entered under Contact Methods to utilize either the email or text message notification features.

On the web:

When logged into your MPW SmartHub account online, click “Notifications.” Select preferred notification method—either text, mobile push, email or phone—and fill out the appropriate notification information. Click “Next” to continue, verify the information then confirm. If you have multiple accounts, it will prompt you to indicate which account you want to be notified about.

In the app:

Click the three dots for More in the bottom right corner.  Click "Settings", then scroll and click on "Manage Notifications".  Select the category for the type of notifications you'd like to receive (i.e., Billing, Miscellaneous, Power Outages) then select which notifications and your communications preference (text vs. email) you'd like to be notified about for each one.

No. You can still pay your bill through our other available payment options. Payments can be made by calling our automated system at 1-855-985-1140, mailed using the envelope provided with your bill, dropped into our drive-up box, or by using our drive-up window or making your payment in person inside our office.