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SmartHub - Pay Your Bill and So Much More

With our new customer portal and app launching February 2023, you'll have features like real-time balance updates, pay your bill online and via an app, report outages quickly and more.

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THE MOST IMPORTANT INFORMATION YOU NEED TO KNOW

SmartHub - Coming February 2023

ALL customers will be converted to the new system and we don't want you to miss out on being able to pay your bill and all the great features this new system comes with!

NO ACTION IS NEEDED RIGHT NOW - LOOK FOR FUTURE COMMUNICATIONS IN YOUR MAIL AND EMAIL.

With the system change, customers enrolled in autopay with MPW’s current billing partner, Invoice Cloud, will need to register their payment information in the new SmartHub system. The Utility will send communications to those autopay customers whose payments are due after the transition, alerting them of any actions needed to be taken to ensure timely payment processing.

In preparation for the transition to the new system, our customer lobby will be closed Monday, February 13, however, customers may still access customer service via the drive-up window and by telephone, email and direct messaging.

Please call customer service at 563-263-2631 with any questions regarding the new system and refer back to this page for new updates.


Important Communications:

Attention Auto Pay Customers (click to view this communication)
If you use Auto-Pay through MPW’s online bill payment processor, Invoice Cloud, you will be able to re-register in MPW’s new SmartHub online portal or mobile app on or after Feb 13.  Payments from Invoice Cloud will not pull after Feb 14.

If you signed up for auto bank pay in the Customer Lobby on a paper form, your payments will continue as-is.  NO NEW SIGN UP IS NEEDED.  However, you are welcome and encouraged to transition to Auto-Pay via SmartHub on or after Feb 13 and benefit from all the account history, access, and communication tools.

Compare the old system you've been using to the new SmartHub
Take a look at these communications features
View all of our user-friendly payment options

smarthub phone app

What Is SmartHub?

On the go and in control - manage your account like never before!

SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.

As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.

Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.

You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.

Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.

Other Frequently Asked Questions (FAQs)

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Do I have to use SmartHub to pay my bill?
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Can I manage and make payments on multiple accounts with SmartHub?
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How can I view my energy usage?
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How do I download the Smarthub app or access Smarthub online?
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Do I have to buy the SmartHub app?
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I have more than one MPW account. Can I see them all in SmartHub?
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Who do I contact for technical difficulties when using SmartHub?
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Can I register more than one user ID to view and/or pay on my account?
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How do I sign up for account-related notifications from SmartHub?
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If I enroll on SmartHub, do I have to pay by SmartHub every month?
Do I have to use SmartHub to pay my bill?

No.  You can take advantage of all the features of SmartHub or you can continue to pay your bill through our normal available options.

View all current available options to pay.

Can I manage and make payments on multiple accounts with SmartHub?

Yes.  SmartHub will show all of your accounts, along with amounts due for those accounts.  Make a payment to a single account, or to multiple accounts, both from the website and mobile app.

How can I view my energy usage?

You can view your energy usage on the website and app.

On the website:

  • Click "My Usage"
  • Select "My Usage"
  • Select "Usage Explorer"

On the app:

  • Select the "Energy Use" icon to view your energy usage.
How do I download the Smarthub app or access Smarthub online?

Easily access your MPW account from the SmartHub app right on your mobile device. For Apple/iOS: Download the app hereFor Android OS: Download the app here. OR, use your mobile device's camera for both Apple and Android to scan this QR code:

 

Do I have to buy the SmartHub app?

No. The SmartHub App is free to download and install. There are no in-app purchases available or required to use the app.

I have more than one MPW account. Can I see them all in SmartHub?

Yes. The SmartHub online portal home page shows all your accounts with the amounts due and links to other detailed information. On the mobile app, just tap “Bill and Pay.” The total due on all accounts shows and below it you can select different information by account, such as partial payment, billing history and payment history.

If you do not see all of your accounts once you logon, it may be because you have multiple customer numbers with us. Using the SmartHub web interface, you can then go to My Profile, My Information and click the section for “Manage My Registered Accounts” and add any additional accounts that you need.

If you are not seeing all account you expect to see, please contact Customer Service about account linking opportunities.

Who do I contact for technical difficulties when using SmartHub?

Contact any member of customer service at 563-263-2631, option 3 from 8am-5pm, Monday-Friday, or contact our HelpDesk from 6am-midnight, seven days a week, at 563-263-2631, option 2.

Can I register more than one user ID to view and/or pay on my account?

No. The SmartHub payment site only allows one user ID and email address per membership. You CAN set up additional email addresses or phone numbers that you'd like to receive billing notifications on a specific account for - just click on the “Notifications” tab and select “Manage Notifications.”

How do I sign up for account-related notifications from SmartHub?

NOTE - you must have your email address and/or cell phone number entered under Contact Methods to utilize either the email or text message notification features.

On the web:

When logged into your MPW SmartHub account online, click “Notifications.” Select preferred notification method—either text, mobile push, email or phone—and fill out the appropriate notification information. Click “Next” to continue, verify the information then confirm. If you have multiple accounts, it will prompt you to indicate which account you want to be notified about.

In the app:

Click the three dots for More in the bottom right corner.  Click "Settings", then scroll and click on "Manage Notifications".  Select the category for the type of notifications you'd like to receive (i.e., Billing, Miscellaneous, Power Outages) then select which notifications and your communications preference (text vs. email) you'd like to be notified about for each one.

If I enroll on SmartHub, do I have to pay by SmartHub every month?

No. You can still pay your bill through our other available payment options. Payments can be made by calling our automated system at 1-855-985-1140, mailed using the envelope provided with your bill, dropped into our drive-up box, or by using our drive-up window or making your payment in person inside our office.