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Contact Us

We’re here for you. 365 days a year, 7 days a week, 24 hours a day.

Business Hours

Customer Service:
Mon - Fri 8am - 5pm

HelpDesk: Mon-Sun 6am - 12am

Utility Emergencies: 24/7/365


Muscatine Power and Water

3205 Cedar Street Muscatine,

Iowa 52761

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Send Us a Message

Have questions? We can help - choose from a variety of topics to connect with us.

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Get help with technical questions

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Sign Up for Service

New customers can sign-up for service by providing initial information right here

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Choose Green Muscatine Sign up

Commit a percentage of your energy usage to be covered by clean, renewable wind energy

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Advertise With Us

Connect with us to learn more about how you can promote your business

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Fans and Friends Referral Rewards

Send us a customer referral, get a $60 or more credit

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Report an Outage

View and report outages in your area

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Community Resource Request

Request bridge lights, hydration station and more community resources

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Fugitive Dust Complaint Form

Fugitive dust issues?  Let us know.

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Powering the Future Inquiry

We welcome customer input that helps us continue to serve all citizens.  Get in touch with us here.

    Send us a Message

    Note: account-specific information cannot be shared or changed without noting your account number.

    Please note submission of form is not confirmation of a change in service. Confirmation must be confirmed with a Customer Service Representative. Requests for payment extensions are not guaranteed until approved by an MPW representative. Services may still be in danger of disconnection.

      Connect With a HelpDesk Hero

      Note: account-specific information cannot be shared without noting your account number.

        Sign Up for Service - New Customer

        Please visit our internet, TV, Phone, electric, or water services pages for detailed pricing and information.

        Please note, we ask for your cell phone number to communicate with you via text regarding outages and maintenance work that may impact your services.

        Internet Services

        TV Services

        Phone Services

        All service sign-ups not final until you've spoken with a customer service representative to verify information. Standard data rates from your cellular carrier may apply when using WTVE and HBO Max when not connected to WiFi. All TV services subject to applicable fees, taxes and charges, including Facilities Charge of $2.98 per household, Broadcast Service Charge of $25.18/mo., and a Regional Sport Charge of $10.25/mo. for Select and above. Customer service representatives may provide promotional prices available to you for communications-related services at the time of sign-up. Fixed wireless service subject to site inspection prior to starting service to ensure services can be delivered. Other fees and surcharges may apply and will be explained by a representative.

          Choose Green Muscatine Sign-Up

          By clicking on "Submit" below, I agree to let Muscatine Power and Water add the Choose Green Muscatine percentage amount I've selected to my monthly residential utility bill.

            Fans and Friends Referral Rewards

            Refer new customers to MPW before they have service installed and get a $20 bill credit for each TV, Internet, or Phone service they sign up for! View Details

            Your Information

            Referral Information

            A customer service representative will contact you regarding these services at the phone number provided. You are under no obligation to purchase these additional services.

              Report An Outage

              Please ensure you've checked our outage map and instructions before reporting any outages.

              Note: If you report an outage via SmartHub, your personal information and account number will be auto-filled in within SmartHub for you. If reporting via our website, we'll note your account with the outage you've reported and check back in on you to ensure your services are restored if you've shared your account number with us.

              Verify if the outage in your area has already been reported before submitting your form: check here

                Community Resource Requests

                NOTICE: Requests accepted year round except for Dec. 1 to Jan. 1 and various holidays.

                Please note that black is not an option.

                Notice: MPW will make every effort to honor requests, but cannot guarantee every request will be accommodated. Minimum two week notice requested.

                *BEFORE submitting, please review the parameters for granting Bridge Light Requests here. For Hydration Station printable application, compliance requirements, and FAQs, please click here.

                  Fugitive Dust Complaint Form

                  Please visit our webpage for detailed information on Compliance Data and Information regarding Coal Combustion Residuals(CCR).

                    Powering the Future Inquiry

                    As a community-owned municipal utility, MPW welcomes customer input as part of our overall due diligence in developing a final plan to Power the Future that will help us continue to serve all citizens with reliable energy at reasonable rates while being mindful of environmental impacts and sustainability. Please use this form to submit feedback, questions, and ideas.