Contact Us

We’re here for you.  365 days a year, 7 days a week, 24 hours a day.

helpdesk staff standing in front of tv

Business Hours
Customer Service:
Mon – Fri  8am – 5pm
HelpDesk: Mon – Sun
6am – 12am
Utility Emergencies: 24/7/365


(563) 263-2631
Option 2: HelpDesk
Option 3: Customer Service
Option 0: Utility Emergencies


13205 Cedar St
Muscatine, IA 52761

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    Please note submission of form is not confirmation of a change in service. Confirmation must be confirmed with a Customer Service Representative. Requests for payment extensions are not guaranteed until approved by an MPW representative. Services may still be in danger of disconnection.

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      Please note, we ask for your cell phone number to communicate with you via text regarding outages and maintenance work that may impact your services.

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      Phone Services

      All service sign-ups not final until you've spoken with a customer service representative to verify information. Standard data rates from your cellular carrier may apply when using WTVE and HBO Max when not connected to WiFi. All TV services subject to applicable fees, taxes and charges, including Facilities Charge of $2.98 per household, Broadcast Service Charge of $25.18/mo., and a Regional Sport Charge of $10.25/mo. for Select and above. Customer service representatives may provide promotional prices available to you for communications-related services at the time of sign-up. Fixed wireless service subject to site inspection prior to starting service to ensure services can be delivered. Other fees and surcharges may apply and will be explained by a representative.