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Account Number
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Zip

Phone

Email*

Subject*
---New ResidentStart or Stop ServiceUpgrade or Downgrade ServicePayment ExtensionEZ HoldBilling QuestionElectricEnergy ServicesRenewable EnergyEnergy Inspection RequestWaterTVInternetMachLink EmailBusiness DevelopmentMPW Media AdvertisingTransfer ServiceFixed Wireless InterestOther

Question or comment*

Please note submission of form is not confirmation of a change in service. Confirmation must be confirmed with a Customer Service Representative. Requests for payment extensions are not guaranteed until approved by an MPW representative. Services may still be in danger of disconnection.

Connect With a HelpDesk Hero

Note: account-specific information cannot be shared without noting your account number.

Account Number
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Your Name*

Address*

Email*

Phone

Subject (you may select more than one by holding the shift key and selecting other options)
---InternetComputerEmailTVPhoneOther

Your Message

Sign Up for Service - New Customer

Please visit our internet, TV, Phone, electric, or water services pages for detailed pricing and information.

Which services are you interested in?*

InternetTVPhoneElectricWater

Your Name*

Service Address*

City*

Your email*

Please note, we ask for your cell phone number to communicate with you via text regarding outages and maintenance work that may impact your services.

Cell Phone Number

Telephone Number*

Are you a renter?
YesNo

Your message (optional)

All service sign-ups not final until you've spoken with a customer service representative to verify information. Customer service representatives may provide promotional prices available to you for communications-related services at the time of sign-up. Fixed wireless service subject to site inspection prior to starting service to ensure services can be delivered. Other fees and surcharges will apply and will be explained by a representative.

Choose Green Muscatine Sign-Up

Your Name*

Address*

City*

Phone

Email*

Account Number*
Can't find your account number? We can help

I would like the following percentage of my energy usage to support renewable sources*
100%50%25%

Question or comment

By clicking on "Submit" below, I agree to let Muscatine Power and Water add the Choose Green Muscatine percentage amount I've selected to my monthly residential utility bill.

Advertising Inquiry

Your Name*

Business Name*

Business Address

City

Phone*

Email

I'd like to receive a phone call from an advertising specialistI'd like to receive an email from an advertising specialist (please include email address above)

How did you hear about us?
---MPW TV AdMPW TV Advertiser ReferralOther

Question or comment*

Referral Rewards

Refer new customers to MPW before they have service installed and get a $20 bill credit for each TV, Internet, or Phone service they sign up for! View Details

Your Information

Your Name*

MPW Service Address*

Email Address*

Phone*

Referral Information

I am referring the person belowI was referred by the person below

First/Last Name*

MPW Service Address

Email Address

Phone*

Would you like additional information about one or more of the following great MPW products and services?

InternetInternet Router ServicesTVPhone

A customer service representative will contact you regarding these services at the phone number provided. You are under no obligation to purchase these additional services.

Report An Outage

Please ensure you've checked our outage map and instructions before reporting any outages.

Note: we'll note your account with the outage you've reported and check back in on you to ensure your services are restored if you've shared your account number with us.

Account Number
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Your Name*

Your Address*

City

Phone

Email*

Is the address you're reporting your own address?
---YesNo

Services Impacted* (Please select all impacted services)
ElectricInternetTVPhoneWater

Further details or comments

Verify if the outage in your area has already been reported before submitting your form: check here

Community Resource Requests

Contact name*

Contact email*

Phone*

Organization/Institution Name

Brief Description of Organization

I'd like to request:
Bridge Lights RequestHydration Station Request

BEFORE submitting, please review the parameters for granting Bridge Light Requests here. For Hydration Station printable application, compliance requirements, and FAQs, please click here.

Fugitive Dust Complaint Form

Please visit our webpage for detailed information on Compliance Data and Information regarding Coal Combustion Residuals(CCR).

Your Name*

Address*

Zip*

Phone*

Email*

Complaint Details

Date of Occurrence*

Complaint Description*

Powering the Future Inquiry

As a community-owned municipal utility, MPW welcomes customer input as part of our overall due diligence in developing a final plan to Power the Future that will help us continue to serve all citizens with reliable energy at reasonable rates while being mindful of environmental impacts and sustainability. Please use this form to submit feedback, questions, and ideas.

Your Name*

Address

City*

State*
---AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming

Phone

Email*

Questions or comments*