SmartHub

Pay your bill and so much more!

With the SmartHub app, you’ll have features like pay your bill online, real-time balance updates, report and view outages quickly and more.

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What is SmartHub?

SmartHub is our online account management tool, designed to make managing your utility account simple and convenient—anytime, anywhere. Available on the web and as a mobile app for iOS and Android, SmartHub puts everything you need in one place.

View and Pay Your Bill

Once you log in, you can quickly view your current bill, review past bills, and make a payment in just a few clicks. Want to compare costs month to month or season to season? Your billing history is always available.

SmartHub also lets you securely save your payment information, so future payments are even faster.

Track Your Energy Use

SmartHub gives you insight into how much energy you’re using and how that use changes over time. Viewing usage trends can help you better understand your habits and take steps to manage your electric bill.

You can also set usage alerts to be notified when your energy use reaches a level you choose.

Stay Informed

Important account notices and updates are easy to find in SmartHub. You can choose how you’d like to receive bill notifications—such as email or text—so you never miss important information.

Contact Us or Report an Issue

Have a question or need help? SmartHub makes it easy to contact customer service at any time. If you experience a service issue, you can report it directly through the mobile app—no phone call required.

Understanding Your Billing Statement

Your MPW billing statement is designed to give you a clear picture of your monthly utility use—all in one place. Our billing system keeps the details you’re used to seeing, while also adding helpful information and usage data to make your bill easier to understand.

MPW bills up to eight services on a single statement, saving you the hassle of managing multiple accounts and payments with different providers. One bill. One call. One local team ready to help.

If you have questions about your statement or your services, our customer service team is just a phone call away.

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Other Frequently Asked Questions

Click the arrows below to expand our most frequently asked questions.

No. You can take advantage of all features of SmartHub or you can continue to pay your bill through our normal available options

available options to pay

Yes. SmartHub will show all of your accounts, along with amounts due for those accounts. Make a payment to a single account, or to multiple accounts, both from the website and mobile app.

No. The SmartHub app is free to download and install. There are no in-app purchases available or required to use the app.

Yes. The SmartHub online portal home page shows all your accounts with the amounts due and links to other detailed information. On the mobile app, just tap “Bill and Pay.” The total due on all accounts shows and below it you can select different information by account, such as partial payment, billing history and payment history.

If you do not see all of your accounts once you logon, it may be because you have multiple customer numbers with us. Using the SmartHub web interface, you can then go to My Profile, My Information and click the section for “Manage My Registered Accounts” and add any additional accounts that you need.

If you are not seeing all accounts you expect to see, please contact Customer Service about account linking opportunities.

Contact customer services at 563-263-2631, option 3 from 8am-5pm, Monday-Friday, or contact our HelpDesk from 6am-midnight, daily, at
563-263-2631, option 2.