Payment Plans and Financial Assistance
From helping others to getting financial assistance, setting up payment arrangements, or exploring loan options—we’re here for you.
Neighbors Helping Neighbors
At times, members of our community may need a little financial help. Through partnerships with local agencies and customer-supported programs, assistance may be available for those struggling to pay their utility bills.
If you’re having trouble paying your bill, please contact MPW Customer Service as soon as possible at (563) 263-2631. Our team is here to work with you and help prevent service disruptions.
We’re grateful to have several local agencies ready to help in times of need. In addition to reaching out to MPW Customer Service, we encourage you to check the agencies below to learn more about utility assistance programs they offer.
Project Share
Donate to Area Neighbors In Need
NOW EVEN EASIER WITH ROUND UP!
MPW customers can help area neighbors in need by contributing to Project Share – a voluntary, tax deductible energy assistance program that helps community members in Muscatine, with a financial need, pay their winter utility bills. Consider supporting community members in need this winter. It’s a simple way to share some warmth with those who need it!
Donating is made easy with Round Up in SmartHub. With a just few taps in the app, you can round your monthly bill to the nearest dollar and donate the change to Project Share. To enroll, simply open the SmartHub app, go to the Billing & Payments tab, and select Round Up.
If you’re not using SmartHub, you can still make a one-time or recurring donation by calling MPW Customer Services at 563-263-2631, option 3, stopping by our office, or emailing [email protected].
Payment Plans
Getting behind on utility bills? We can help with that.
When the bills start piling up and you’re unsure how to make ends meet, we’re happy to help set-up payment arrangements to help you through those difficult times. A member of our customer service team can help by spreading payments out over 3-12 months, depending on the service, and offer other local agency assistance information.
Utility Loan Program
Interest-free financing is available exclusively to MPW customers for eligible home and building improvement projects which improve energy efficiency, reliable distribution of services, and community beautification.
To help make these types of improvements a reality, home and business owners can access our Utility Loan Program. The loan program is interest free and can be paid back over an extended period of time.
To get started, contact Customer Service at 563-263-2631
Water Service Line Warranty Program
Don’t get caught by surprise with unexpected water service line repair costs
The cost to make repairs to homeowners’ water service line can be costly. Most homeowners are unaware the connection from the water distribution main to the meter outside homes/offices are owned and maintained by individual property owners.
To protect yourself BEFORE an unfortunate situation occurs, we’ve formed a partnership with Service Line Warranties of America (SLWA) to offer our customers coverage via a warranty program. Their warranty program can cover the cost of expensive service line repairs.