MachLink Email Security Improvements

As stated in a customer email, part of our ongoing commitment to improvement, we will be implementing added security updates to our MachLink Email service. These updates are designed to keep your account safe and running smoothly, with added protection against spam, fraud, and unauthorized access. Below are options for MachLink customers to make a few simple changes, like updated login requirements, stronger passwords, and secure email settings.

I Got This!

I can manage with the instructions provided below.

Phone Assistance

I’m following the instructions but have questions.

Face-to-Face Help

I prefer to talk with someone in person.

IMPORTANT SECURITY REMINDER
1) Changes must be made by the end of July.
2) We will never ask you to click a link to change your password via email.

I Got This!

When signing in to email apps or devices, your full email address must be used as the username, including the domain: 
✅ [email protected] 
Using only the part before the “@” will no longer work. 

To better protect your account, email passwords will be required to be 12 characters in length with the following recommendation for best practices:

Use a passphrase – Most recommended 

Instructions: How to Change Your MachLink Password

Email connections will now require encryption when sending and receiving messages. This helps protect your emails from being intercepted while in transit.  This will impact a small number of customers who use a legacy, non-updated email software and/or non-updated computers and devices. 

Email apps and devices must use secure IMAP settings to continue working properly. Most modern phones and email programs already support this, but older setups may need to be updated. Only customers using POP settings will be impacted. Step-by-step instructions can be found in our help articles.

Phone Assistance

If need assistance at any time, our local HelpDesk team is here for you by calling:
563-263-2631, option 2
7 days a week, 6:00 AM – Midnight

Face-to-Face Help

We will be hosting Email Security Nights, where our team will walk through the updates and help you make any changes you need—right on your device.
To make these changes easy and stress‑free, our team will: 

  • Explain the updates in plain language
  • Help update email settings on phones, tablets, and computers 
  • Answer questions and provide one‑on‑one support 

FINAL Email Security Night:
MPW offices located at 3205 Cedar Street 

  • Wednesday, August 12, 2026 | 9 am-5 pm