Support

We’re here for you. Local People. Local Service.

Contact Us

See the options below on how to get in touch with members of the MPW team.

Phone or Email

(563) 263-2631

Utility Emergencies: opt 0

Pay by Phone: opt 1

Technical Support HelpDesk: opt 2

Customer Service: opt 3

HelpDesk Email

Customer Service Email

Business Hours

Customer Service

Lobby Hours: Mon – Fri 8am – 4pm

Phone/Drive-thru: Mon – Fri 8am – 5pm

Technical Support HelpDesk

Daily 6am – Midnight

Utility Emergencies

24/7/365

Location

3205 Cedar St
Muscatine, IA 52761

Helpful Links

Use the links below to report an outage, view our coverage map, read help articles, and for business support.

Outages

View outage maps for electrical and communications.

View Outages

Coverage Map

Use this map to see which utility services are offered for your address.

View Map

Help Articles

Have a question? Search our database and categories for answers.

View Articles

Businesses Support

Learn more about new construction, utility and telecom services, and advertising on MPW TV below.

Learn More

Top 5 MPW Related FAQ’s

Click the arrows below to expand our most frequently asked questions.

How to program your MPW TV remote control

How to turn off closed captioning

Remote control guide big button remote guide

Click the button below for CommandIQ App instructions.

MPW Commandiq app instructions

Click here to download and set up the MyTVs App

How to set up for WatchTVEverywhere (available to MPW TV customers with the ‘Select’ package & above)

MachLink instructions