Outages | Report an Outage

CAUTION: STAY AWAY FROM DOWNED POWER LINES!

If your power is out, check the map below to see if a power outage has already been reported in your area.
IF AN OUTAGE IS SHOWN IN YOUR AREA:

• No need to call us - we're aware of the outage.  Restoration planning and dispatch of crews is underway.

IF AN OUTAGE IS NOT SHOWN IN YOUR AREA:

• Please check to see if your neighbors have power.  If your neighbors have power, check and reset your fuses and circuit breakers.
• If the above step doesn't work and you live in an apartment or rental property, call your landlord first.  For other types of residences, please call us at 563-263-2631, and press "0" or use the Report an Outage button below.

If you see a downed line or pole, sparking lines, or fire on a pole, STAY CLEAR - DON'T GO NEAR, and safely report it to us at 263-2631.  These reports help us prioritize restoration work and respond to public safety events quicker.
If this is an electric or water emergency, please call 263-2631 and press "0".

USING THE MAP: Enter your address in the looking glass icon to see if an outage has been reported in your area.      Report an Outage

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If your water is discolored or low on pressure, please check our flushing map below to see if flushing is occurring in your area before reporting an outage.

Our 2024 Flushing Season is as follows:

• Spring Flushing: April 8 – May 3, 2024
• Fall Flushing: September 23 – October 18, 2024
  (Dates for flushing are subject to change due to unforeseen circumstances beyond our control.)

If it is NOT flushing season and your water is discolored or low on pressure, please report your issue by clicking the Report button below or by calling us at 563-263-2631, option 3 during normal business hours, or by pressing 0 after 5pm.

USING THE MAP: Click the looking glass icon on the map to search your address and hydrants in your area.  Report water concerns

View map on mobile